BTC Bahamas – Network & Operation Audit with PMO

BTC Bahamas – Network & Operation Audit with PMO

Challenges

BTC experienced unplanned outages that plagued landline and mobile services for up to 15 hours.The operator was penalized by the regulator and asked to provide corrective actions plan in short period.

Solution

Our Telecom Team  performed 2 comprehensive audits for the Network, and the Technical Operations including Processes & Human Resources. Weaknesses were identified and reported with over 200 recommended corrective actions proposed.

Results

  • Network is readjusted without single point of failure.
  • Network resiliency and reliability were greatly improved, avoiding further outages.
  • Network operations improved with processes to proactively tackle network issues.
Customer
BTC
Region
Bahamas