Projects filed under: Telecommunications

Challenges Client had a need to engage consultancy company to assess the CAPEX/OPEX efficiency for its operation in Bangladesh. Main objective is to assure that investments are being made in the right place, in the right time and in the...

Customer

Confidential

Region

Mauritius
Challenge The client (mobile operator) awarded our company to provide  a Customer Experience Management (CEM) service in Mauritius. The client’s customer care team often receives complaints from subscribers about poor service, yet the traditional KPIs and QoE do not reflect...

Customer

Confidential

Region

Mauritius
Challenges BTC experienced unplanned outages that plagued landline and mobile services for up to 15 hours.The operator was penalized by the regulator and asked to provide corrective actions plan in short period. Solution Our Telecom Team  performed 2 comprehensive audits...

Customer

BTC

Region

Bahamas
Challenge The Telecommunications Regulatory Authority (TRA) in the Sultanate of Oman awarded Cyberteq  a contract to conduct an audit and evaluation of the quality of telecom services in Oman. End-user quality requirements and expectations of the operator are continually increasing,...

Customer

TRA

Region

Oman
Challenge Operator won a licence at the end of 2008, which required him to launch a network in Rwanda within 12 months (by December 2009). They asked to manage every aspect of the launch. The challenge was to launch high-quality, reliable...

Customer

Confidential

Region

Rwanda